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FAQ’s

GUARANTEE

What warranty do you have on your products?

Most product warranties are against manufacturers defects and workmanship, so if the product fails because of a manufacturing issue, it will be replaced or refunded.

What if my product is faulty?

Send us an email clearly explaining what’s wrong. It helps to include photos so we can see what’s going on. We’ll either ship you a new one or issue a refund ASAP.

What does reasonable wear and tear mean?

We get it. You’re hunting. Not a wallflower.
We expect our gear to stand up to some pretty tough conditions and so should you. But if it fails, send us an email including photos and we’ll take it from there.

What if I changed my mind?

No problem, you can return it, but you will have to pay shipping costs. You may have a store credit or a refund on the product itself. We cannot refund shipping costs. This will be done within 48 hours of receiving your returned item. If you tell us before we have sent it out to you, then we’ll cancel the order and process your refund straight away.

MANAGE YOUR ORDER

How do I know when my order will arrive?

It is our intention to have all orders leave our warehouse the next business day, but occasionally this may stretch to 2 or 3 days, then it’s up to Australia Post to get it to you. Most orders arrive between 3-5 business days.
We track your orders through every step of the ordering process.
When you buy something, you’ll receive an order tracking number. That way you can see where it’s up to as well.

I’m having trouble logging into my account

Simply select, forgot password link and you’ll be back in quick smart.

What are shipping costs?

All orders are sent using Australia Post. A flat rate shipping charge of $15 will be added to your order, unless your order value is over $99, in which case shipping charges are on us!

What are my payment options?

We accept PAYPAL or Credit Card payments.
No AfterPay sorry.

INTERNATIONAL ORDERS

Do you ship internationally?

No, sorry, we only ship to customers located within Australia.

RETURNING GOODS

How do I return my goods?

Unused products in full packaging can be returned to us at your cost, if you have decided it’s not suitable. Your refund will be processed within 48 hours of us receiving the goods.  Goods should be sent to PO Box 8 Strahdale VIC 3550. If you want to chat to us first please email us; hello@huntingaccessories.com.au

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